Refund policy

Returns Policy

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it—unworn or unused, with security tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please email us at customercare@gaiajewellery.uk with your order details before sending anything back. We must confirm your return request and provide acceptance before you return the item.

Return Address

Once your return is approved, please send the item to:

Gaia Jewellery
3 Barrack Square
Chelmsford
Essex
CM2 0UU
United Kingdom

If you have any questions about your return, feel free to contact us at customercare@gaiajewellery.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please note that not all items are eligible for return. Return eligibility is specified on each product page. The following items cannot be returned:

  • Personalised pieces, including re-sized rings, as these are made to order

  • Earrings, due to hygiene reasons

  • Gift cards 

Sale items

Sale items can only be exchanged not refunded. Please keep in mind that any price difference and shipping costs will apply. Please note that re-sized rings and earrings can't be exchanged. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@gaiajewellery.uk.