✧ Delivery
We aim to get your jewellery to you as quickly as possible. A signature will be required on delivery to ensure it arrives safely and securely.
Standard Delivery
• Orders placed Monday to Friday are dispatched the next working day, with delivery in 1–3 business days.
• Orders placed over the weekend or on bank holidays will be sent out the next business day.
Next Day Delivery
• Available on orders placed before 2pm, Monday to Friday (excluding bank holidays).
• Orders placed after 2pm or over the weekend will be shipped on the next working day.
↩︎ Returns
We hope you love your new piece — but if you need to return it, no problem.
• You have 14 days from the day after your order arrives to request a return.
• Email us at customercare@gaiajewellery.uk with your order details before sending anything back.
Please note:
• Jewellery must be unworn and returned in its original condition.
• The security tag must be intact and undamaged — if removed or tampered with, we can’t accept the return.
• Resized rings are non-returnable.
• For hygiene reasons, we can’t accept returns on earrings or piercings.